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Frequently Asked Questions


Everlasting Roses

What are Everlasting Roses?

Are the Everlasting Roses real?

Do the Everlasting Roses really last a year?

How do the Everlasting Roses last a year?

Can I remove the flowers out of their box?

How do I take care of my Everlasting Roses?

When is the best time to gift the Everlasting Roses?


How do I place an order?

Where can I order Pearl de Flore products?

How do I know if my order was placed successfully?

How do I cancel or change my order?


What payment methods do you accept?

Product Questions

Should I try Pearl de Flore products if I have sensitive skin?

How do I know which product is right for me?

Why should we use face exfoliants (peels)?

How are toners helpful to the skin?

How are masks beneficial to your skin?

Why are there so many collections?

Does Pearl de Flore test on animals?

Are Pearl de Flore products Paraben-free?

Are Pearl de Flore products safe to use during pregnancy?

Will my products expire?

Are allergies common with Pearl de Flore products?

Shipping & Delivery

When will my order ship?

Do you ship internationally?

I received my order, but I have a missing/damaged product.

Returns & Exchanges

Can I return my product?

How can I return a product?

Can I exchange a product?

Do you offer a product guarantee?

Can I return a product purchased in a store to

Authorized Retailers

Where to buy Pearl de Flore products?

Are there any official Pearl de Flore retail stores?

Are Pearl de Flore products sold at retail stores?

How do I know if my purchase was through an authorized retailer?

Are there any authorized online vendors?

How can I find an authorized retailer near me?

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