Frequently Asked Questions

Pearl de Flore offers a timeless version of the classic Parisian bouquet with one-of-a-kind preserved rose arrangements.

Every arrangement is carefully crafted using only the highest quality roses, each hand picked at their peak bloom and preserved to extend their life, without watering.

Each bouquet is exquisitely arranged, in elegant boxes, by master florists for that special someone. You are sure to impress any loved one with this luxurious tribute of beauty that lasts all year long.

Yes! The entire collection of roses and florals are real, delicately chosen and trimmed and gone through an exclusive-natural process until it turns into a beautifully finished bouquet.

Everyone is looking to impress their friend, family member or a loved one with traditional store-picked flowers that typically last less than a week before they begin to wilt and get thrown away. Going through a careful and gentle preservation process our Everlasting Roses will last a year, or more, with proper care, allowing you to beautify your surrounding for a long time.

When giving the gift of Everlasting Roses, this bloom lasts forever and evokes precious memories for eternity.

Each one of these roses was hand-picked at their peak bloom and freshness and had undergone a careful and gentle preservation process so they can beautify your surroundings for a long time, always looking fresh and perfect.

No. The flowers are precisely placed within the arrangement for optimal appearance for it’s entire lifespan. Removing them will damage and ruin the arrangement.

The Everlasting Roses require minimal care. The gentle preservation process ensures that our flowers are preserved at their peak bloom and freshness.

• Do NOT water your flowers and do not allow it to get wet.
• Do NOT expose it to direct sunlight or strong light.
• DO store at room temperature.
• DO dust off lightly by blowing cold air with a hairdryer or a duster.
• DO avoid directly touching the flowers.

Loving someone should not only be evident during Valentine’s Day- it should be shown every day. When we truly love, we take every chance, every little detail that will possibly make their day brighter. In our eyes, spontaneity is key to keeping the spark alive. Gifts during days where it is expected would be predictable; that’s what we’re trying to avoid in a relationship.

Not to say you should stop planning surprises around your loved one’s birthdays, but imagine the smile on their face when they ask why you gave them flowers on an uneventful Tuesday afternoon and you tell them it is just because you can. A romantic gesture now and again wouldn’t hurt, especially if you tailor it just to their taste.

To place an order, simply visit our website to browse and select the products you’d like to purchase.

Pearl de Flore products are sold on our website, www.pearldeflore.com, and at select 3rd party authorized retailers. We may occasionally run special offers on our social media channels. Authentic Pearl de Flore products are NOT sold on eBay, Amazon, Poshmark, Mercari or any other online marketplace. For your safety, please do not purchase Pearl de Flore branded products from unauthorized vendors. Products may be used, expired or counterfeit and may present a serious risk. These products are not created with our quality ingredients and lab-tested formulas.

After your order was placed, you will receive an order confirmation at the email you provided. If you don’t see it in your inbox, please check your spam and promotional folders. Once your order is shipped, you will receive a shipping confirmation.

To cancel or change and order, please contact our customer support team as soon as possible at support@pearldeflore.com or at 1-888-367-7396.

PLEASE NOTE : We’re unable to cancel or change orders already fulfilled for delivery. We can only assist with orders made on pearldeflore.com. If your purchase was not made directly on our website, please contact the retailer you have purchased from.

We accept Visa, Mastercard, American Express, Discover and PayPal.

Yes. Pearl de Flore products are suitable for all skin types, including sensitive skin. They are dermatologist tested and hypo allergenic, however, if you have sensitive or allergic skin, it’s always recommended to do a patch test first before trying any new skincare product.

Each product is designed for specific skin care needs. Depending on different goals, you can mix and match different collections or products to achieve the maximum result. Each product has been carefully formulated to improve aging and problematic skin. Pearl de Flore offers different collections and products which address specific skin types or concerns.

You are more than welcome to get in touch with our team of experts at consultation@pearldeflore.com and one of our specialists will be happy to assist you finding the right products for your personal needs.

Skin exfoliation is essential to any skincare regimen. The exfoliation process helps polish the skin and remove excess dirt, makeup and debris while promoting a higher cellular-turnover rate. Exfoliants encourage better product penetration and improves the effectiveness of your skincare regime. Old cell should be removed once a week to maximize healthy cell production.

Toner is a liquid that is applied after a cleanser is removed. This step is very important because it helps kill bacteria in the skin, rebalance the skin’s pH, soothe and hydrate the skin, and remove any makeup and dirt remaining on the skin. Toners typically utilize various oils and botanical extracts to treat different skin issues. Tea tree oil, salicylic acid and benzoyl peroxide are used in toners for acne. Chamomile is often used for dry and sensitive skins. A lightening toner will use glycolic acid, kojic acid and botanical extracts to brighten your complexion.

Facial masks are used for skincare treatments to purify your skin and restore a youthful glow. Masks come in a variety of formulations, everything from clay to treat oily skin, enzymes to gently exfoliate, plumping and firming ingredients for aging skin, hydrators for dry skin, and anti-inflammatories to soothe and calm sensitive skin.

Different collections focus on different concerns and results. This is the reason why Pearl de Flore is a leading brand in the skin care industry. Pearl de Flore is dedicated to create maximum results in the slow-aging category. Each formulation and collection is designed carefully with potent and high quality ingredients to deliver best results.

No, we do not test on animals, we are proud to be cruelty-free.

Yes, all of our products are paraben free. Our goal is to provide your skin with healthy solutions and results, not chemicals, cheap fillers, and harsh preservatives.

Congratulations on your pregnancy!

We know during this exciting time, you want to do what is best for your body and your baby and we want the same for you during this time.

We use a lot of mild and natural based ingredients which are safe for pregnant women without harsh chemicals or parabens, and we avoid the list of common irritants during this time, but if you are concerned about a specific ingredient, please consult your OBGYN if you are unsure or have questions.

On the packaging of each product you will find a “box looking” icon with a number and the letter “M” next to it, for example: “20M” or “24M” – this number represents the number of months your product will remain in high quality before expiring – from the moment you first open the product.

Allergies to our products are not common. If you have been using a more synthetic line for a long period of time, there may be a ‘transition period’, in which the skin may detox or get used to the new products.

Those reactions are also uncommon, but feel free to email us if you are concerned about a reaction you are experiencing. If the reaction is severe, of course, please stop using the product.

We know you can’t wait to receive and enjoy your new products, and we can not wait for you to experience amazing results for yourself. That’s why our shipping department is doing the best it can to get your order ready as fast as possible. Your order leaves our facilities within 48 business hours and transit normally takes 2-5 business days, depending on what part of the US you’re in.

We ship worldwide.

Please note: some countries may impose an additional import/duty fee. Please check with your local customs department to verify whether you will be subject to additional charges. Also, all of our products are developed in compliance with the U.S. law. It is your responsibility to verify that any products you order will not conflict with your country’s laws.

Please get in touch with our customer support team as soon as possible at support@pearldeflore.com or at 1-888-367-7396 so we can better assist you.

Your satisfaction is important to us! If you are not happy with a product purchased on pearldeflore.com and would like to return it for a refund simply contact our customer support team at support@pearldeflore.com or at 1-888-367-7396. They will help you get started with your return process.

PLEASE NOTE: Only items purchased on pearldeflore.com will be accepted for a return. If your items were purchased at an authorized retailer location, please contact the specific retailer to arrange for a return or exchange.

To make a return, please contact our customer support team at support@pearldeflore.com or at 1-888-367-7396. They will help you get started with your return process. Please not that shipping fees are not refundable and Pearl de Flore does not cover shipping costs for returns. We suggest using a reliable shipping service with or insurance as we cannot issue a refund if your items are lost. Thank you for understanding.

PLEASE NOTE: Only items purchased on pearldeflore.com will be accepted for a return. If your items were purchased at an authorized retailer location, please contact the specific retailer to arrange for a return or exchange.

Your satisfaction is important to us! If you are not happy with a product purchased on pearldeflore.com and would like to exchange it for a different product simply contact our customer support team at support@pearldeflore.com or at 1-888-367-7396. They will help you get started with your exchange process.

PLEASE NOTE: Only items purchased on pearldeflore.com will be accepted for an exchange. If your items were purchased at an authorized retailer location, please contact the specific retailer to arrange for a return or exchange.

We strive to provide you with the best possible experience. That’s why every order is backed by our 30-Day Satisfaction Guarantee. If for any reason you are not completely satisfied with your Pearl de Flore Online purchase, you may return or exchange it within 30 days of receipt.

Please contact our customer support team at support@pearldeflore.com or at 1-888-367-7396. for assistance.

PLEASE NOTE: Only items purchased on pearldeflore.com will be accepted for a return. If your items were purchased at an authorized retailer location, please contact the specific retailer to arrange for a return or exchange.

Returns or exchanges for purchases made in an authorized Pearl de Flore retail store, boutique, salon, spa, medical professional or any other authorized retailer location, may not be returned to pearldeflore.com.

If the product you wish to return or exchange was not purchased through pearldeflore.com, we recommend returning to the place of purchase for resolution.

PLEASE NOTE: Pearl de Flore does have a wide variety of authorized retailers around the world, however, every storefront, salon, spa, medical professional or any other authorized retailer of Pearl de Flore products is a privately owned-independently-operated third-party business entity that is authorized to resell our product line.

We, as the distributors do not have any involvement with the hiring, training, supervising, or distinct business policies of any Retail Location or its employees. However, we do maintain a relationship with the Ownership Teams, and our management will be glad to reach out to the location to further discuss any concerns.

In the event you are unable to return to the place of purchase, please contact our customer support team at support@pearldeflore.com or at 1-888-367-7396 for assistance.

The only way to purchase directly from Pearl de Flore is through our official website pearldeflore.com. However, one of the best ways to try and purchase one of the fabulous Pearl de Flore product line is through its wide variety of distribution sites and authorized retailers around the world.

Pearl de Flore does not own or operate any physical retail locations as of now. There are Pearl de Flore branded stores and spas along with other authorized retail locations around the world who are authorized to resell our product line. However, every storefront, salon, spa, medical professional or any other authorized seller of Pearl de Flore products is a privately-owned independently-operated third-party business entity.

We, as the distributors do not have any involvement with the hiring, training, supervising, or distinct business policies of any Retail Location or its employees.

The only official Pearl de Flore store is our website pearldeflore.com.

Pearl de Flore does have a wide variety of authorized retailers around the world. From storefronts, salons, spas, medical professional and more…

If you wish to locate an authorized retailer near you contact our customer support team at support@pearldeflore.com or at 1-888-367-7396. for assistance.

To ensure the utmost in quality control, Pearl de Flore products are distributed and sold exclusively by authorized distributors and retailers. Should you obtain Pearl de Flore products from any source other than an authorized distributor or retailer, you do so at your own risk and with the understanding that any Pearl de Flore guarantee may be voided.

All authorized retailers locations should have a printed “Authorized Retailer Certificate” so you can make your purchase at ease. If you are not sure if your purchase was from an authorized retailer you may always contact our customer support team at support@pearldeflore.com or at 1-888-367-7396 for assistance.

PLEASE NOTE: Pearl de Flore advises against the purchase of any Pearl de Flore products from UNAUTHORIZED online vendors like eBay, Amazon, Poshmark, Mercari or any other online marketplace. Unauthorized products may be used, expired or counterfeit and present a serious health risk. We do NOT guarantee these purchases. To report unauthorized sales or confirm the authenticity of your product, please contact our customer support team at support@pearldeflore.com or at 1-888-367-7396.

No, the ONLY official Pearl de Flore online store is pearldeflore.com. Pearl de Flore strongly advises AGAINST the purchase of any Pearl de Flore products from UNAUTHORIZED online vendors like like eBay, Amazon, Poshmark, Mercari or any other online marketplace. Unauthorized products may be used, expired or counterfeit and present a serious health risk. We do NOT guarantee these purchases. To report unauthorized sales or confirm the authenticity of your product, please contact our customer support team at support@pearldeflore.com or at 1-888-367-7396.

Pearl de Flore has found many unauthorized and counterfeit products online. To ensure the utmost in quality control, Pearl de Flore products are distributed and sold exclusively by authorized distributors and retailers. Should you obtain Pearl de Flore products from any source other than an authorized distributor or retailer, you do so at your own risk and with the understanding that any Pearl de Flore guarantee may be voided.

To locate an authorized retailer near you please contact our customer support team at support@pearldeflore.com or at 1-888-367-7396.