Returns or exchanges for purchases made in an authorized Pearl de Flore retail store, boutique, salon, spa, medical professional or any other authorized retailer location, may not be returned to pearldeflore.com.
If the product you wish to return or exchange was not purchased through pearldeflore.com, we recommend returning to the place of purchase for resolution.
PLEASE NOTE: Pearl de Flore does have a wide variety of authorized retailers around the world, however, every storefront, salon, spa, medical professional or any other authorized retailer of Pearl de Flore products is a privately owned-independently-operated third-party business entity that is authorized to resell our product line.
We, as the distributors do not have any involvement with the hiring, training, supervising, or distinct business policies of any Retail Location or its employees. However, we do maintain a relationship with the Ownership Teams, and our management will be glad to reach out to the location to further discuss any concerns.
In the event you are unable to return to the place of purchase, please contact our customer support team at firstname.lastname@example.org or at 1-888-367-7396 for assistance.